Last Updated: June 29, 2026
New Again respects your privacy. This Privacy Policy explains how we collect, use, store, and protect customer information when you visit our website, contact us, request a quote, use our services, or opt in to receive SMS/text messages from us.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Address
Project details
Photos or files submitted through our website
Information related to quote requests, pickup and delivery, furniture repair, vinyl strapping, mesh sling replacement, powder coating, or other services
If you provide your phone number and opt in to receive SMS messages, we may collect and use your phone number for text messaging purposes.
How We Use Your Information
We use customer information to:
Respond to quote requests
Communicate about services
Schedule appointments, pickup, delivery, or project updates
Provide customer support
Send service-related SMS/text messages
Improve our website and customer experience
Maintain business records
SMS/Text Messaging Privacy
New Again may collect phone numbers for the purpose of sending SMS/text messages to customers who have contacted us, requested a quote, opted in, or otherwise provided consent to receive messages.
SMS messages may include quote follow-ups, appointment scheduling, pickup and delivery coordination, service updates, project updates, customer service responses, and other information related to your request or services with New Again.
Message and data rates may apply. Message frequency varies.
No Sharing or Selling of Phone Data
Phone numbers, SMS consent, and messaging data are not sold, rented, or shared with third parties for their own marketing purposes.
New Again does not sell customer phone numbers or SMS messaging data to third parties.
We may use trusted service providers only as necessary to operate our business, process communications, or deliver SMS messages on our behalf. These providers are not permitted to use your information for their own marketing purposes.
How We Protect Customer Data
We take reasonable administrative, technical, and physical measures to protect customer information from unauthorized access, disclosure, loss, misuse, or alteration.
Customer information may be stored in secure business systems, website forms, customer communication tools, email systems, or service platforms used to manage customer inquiries and projects.
While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure.
Data Deletion Requests
You may request that we delete your personal information, including your phone number and SMS messaging data, by contacting us.
To request deletion, contact:
New Again
1670 Tonganoxie Rd
Tonganoxie, KS 66086
Phone: (913) 764-1999
Email: info.newagain@gmail.com
Please note that we may retain certain information if required for legal, accounting, customer service, dispute resolution, or legitimate business recordkeeping purposes.
Opting Out of SMS Messages
You may opt out of SMS messages at any time by replying STOP to unsubscribe.
You may also reply HELP for assistance.
After opting out, you may still receive non-SMS communications from us if needed to complete an active service request, respond to your inquiry, or fulfill an existing business relationship.
Website Forms and Uploaded Files
If you submit information through our website, including photos or files, we use that information to review your request, provide a quote, communicate with you, and perform requested services.
Please do not submit sensitive personal information through our website unless necessary for your request.
Third-Party Links
Our website may include links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.
Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
New Again
1670 Tonganoxie Rd
Tonganoxie, KS 66086
Phone: (913) 764-1999
Email: info.newagain@gmail.com